Terms of service

TERMS OF SERVICE
Last updated: October 15, 2025

Welcome to Superfoodz.ca (the “Site”). This Site is operated by Superfoodz (“we”, “us”, “our”). By visiting our Site and/or purchasing from us, you agree to the following Terms of Service (“Terms”). These Terms apply to all users of the Site, including without limitation browsers, customers, merchants, and contributors of content. Please read these Terms carefully before accessing or using our Site. If you do not agree to any part of the Terms, then you may not access the Site or use any services.

1. Eligibility & Use of the Site

By using this Site, you represent that you are at least 18 years old (or the age of majority in your state/province of residence), or that you are using the Site under the supervision and with consent of a parent or legal guardian. Our products are intended for adult use; pregnant or nursing mothers, children under 18, and individuals with a known medical condition should consult a physician before using any dietary supplement. You agree to use the Site only for legitimate, non-commercial purposes and in compliance with all applicable laws and regulations. We reserve the right to refuse service, cancel accounts, or cancel orders at our discretion if we believe a user has violated these Terms or is engaged in fraudulent or improper activities.

Account Security: If you create an account on our Site, you are responsible for maintaining the confidentiality of your login credentials and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account. Please ensure that the information you provide is accurate and up to date. We are not liable for any loss or damage arising from your failure to safeguard your account information.

2. Health & Wellness Disclaimer

No Medical Advice: The content on our Site (including any blog posts, videos, or social media content) is provided for general informational and educational purposes only and is not a substitute for professional medical advice. None of our products or content are intended to diagnose, treat, cure, or prevent any disease. Always seek the advice of a qualified healthcare provider with any questions you have regarding a medical condition or before starting any new supplement regimen.

Product Statements: Statements about product efficacy have not been evaluated by the U.S. Food and Drug Administration or Health Canada. Our dietary supplements are not intended as a medication or therapy. Individual results from using our products may vary. You should not use the information on the Site to diagnose or treat any health issues or for prescription of any medication or other treatment.

Use as Directed: All products should be used strictly as directed on the label. Do not exceed the recommended dose. Keep supplements out of reach of children and do not use if safety seals are broken or missing. If you have any adverse reaction or sensitivity to our products, discontinue use immediately and consult a healthcare professional.

3. Products, Orders & Pricing

Product Information: We strive to ensure that product descriptions, images, and pricing on our Site are accurate. However, we do not warrant that all content is complete, current, or error-free. Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions (including descriptions, pricing, promotions, offers, and availability). We reserve the right to correct any errors or update information at any time without prior notice. Product images are for illustrative purposes; actual product packaging and materials may differ.

Availability: All products are subject to availability. We may limit the quantities of any products we offer. We reserve the right to discontinue any product at any time. In the rare event an item you ordered becomes unavailable or is listed at an incorrect price, we may cancel your order and refund any amount paid. We will contact you if any portion of your order must be modified or canceled.

No Subscriptions or Pre-Orders: We do not currently offer subscription services, automatic re-stock orders, or pre-orders for products. All purchases are one-time transactions for in-stock items. Any messaging on our Site that refers to a “recurring” purchase or subscription is an error and not applicable – your payment method will not be charged on a recurring basis. If you see any such reference, please disregard it and feel free to contact us for clarification.

Pricing & Currency: Prices on our Site are listed in Canadian Dollars (CAD) by default. We may offer currency conversion for your convenience, but the final charge to your payment method will be in CAD or USD depending on your selection or location. Prices are subject to change without notice. Sales taxes, VAT, or other local taxes (if applicable) will be calculated and added at checkout in accordance with relevant laws. You are responsible for any customs duties or import taxes that may apply to international orders; we have no control over these charges and cannot predict their amount.

Payment: We accept major payment methods including credit cards (Visa, Mastercard, American Express, etc.), PayPal, and other options as listed at checkout. By providing a payment method, you represent that you are authorized to use that method and you authorize us (or our third-party payment processor) to charge the full order amount (including any applicable taxes and shipping fees) to that payment method. If your payment is refused or rejected, we reserve the right to cancel your order. All billing and registration information provided must be truthful and accurate. Providing false information may constitute a breach of these Terms.

Order Confirmation & Cancellation: After you place an order, you will receive an order confirmation email. This confirms that we have received your order request. This email is not a guarantee of product availability or a contract of sale; we formally accept your order when we process and ship it. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, unauthorized or illegal transaction, or where an item is mispriced. If we cancel an order after you have already been charged, we will issue a refund to your original payment method. If you wish to cancel an order, please contact us immediately. We will do our best to accommodate, but once an order is processing or shipped, we may not be able to cancel it.

4. Shipping & Delivery

General Shipping Terms: We currently ship to customers in multiple countries. Shipping costs and options will be presented at checkout. Any delivery dates provided are estimates and not guaranteed. Once your order is handed over to the shipping carrier, risk of loss and title for products pass to you. We are not liable for shipping delays or failures caused by events outside our control (e.g. carrier delays, customs clearance, natural disasters). However, if your package is lost in transit or arrives damaged, please contact us – we will work with you to resolve the issue as outlined in our Return/Refund Policy.

International Shipping: Please note that for orders shipped outside of the United States, additional fees or customs duties may apply, and the package’s clearance through customs is solely the customer’s responsibility. Ensure that imported products comply with your local laws and regulations. If an international order is refused or abandoned at customs due to unpaid duties or restrictions, we may be unable to issue a refund.

Free & Flat-Rate Shipping Promotions: From time to time, we may offer free shipping or flat-rate shipping promotions (e.g. Free Shipping for U.S. orders, or Flat Rate $15 shipping for Canadian orders on orders under $120). Such offers are subject to change and may be limited to certain regions or order values. Refer to the latest banner or Site announcement for current shipping promotions, if any.

5. Returns & Refunds

Your satisfaction is important to us. Please review our full Refund Policy for complete details on returns, refunds, and exchanges. The following is a summary of key points:

  • Return Window: Unopened and unused items may be returned within 30 days of delivery for a refund in accordance with our policy. The 30-day period starts from the date the carrier marks the order as delivered.

  • Eligibility: To be eligible for a return, products must be in new, unused condition, with seals intact, and in original packaging. For health and safety reasons, we cannot accept returns of opened or used supplements (unless there was a quality issue upon arrival). Items marked as final sale, or free promotional items, are not eligible for return.

  • Return Process: You must contact our support team at superfoodz.ca@gmail.com with your order number to obtain return authorization and instructions before sending any product back. Unauthorized returns (items sent back without prior approval) may not be accepted or processed. Customers are responsible for return shipping costs, and we recommend using a trackable shipping service. Original shipping fees (if any) are non-refundable.

  • Refund Method: Store Credit is our default refund method. Approved returns are typically reimbursed in the form of store credit (provided as a digital gift card code) which you can use for future purchases. In certain limited cases, we will refund to your original payment method – for example, if the wrong item was sent, an item arrived damaged/defective, the order was cancelled prior to shipping, the package was lost by the carrier, or as required by law. In such cases, we will communicate with you and process a credit to your card or original payment.

  • Inspection & Processing: All returns are subject to inspection. Refunds (whether store credit or original payment method) are issued only after returned items are received and confirmed to meet our return criteria. Please allow 5-7 business days after we receive your return for processing. We will notify you by email once your return is processed and your refund or credit is issued.

  • International Orders: Important: At this time, we only accept returns for orders shipped within the United States. Orders shipped to other countries (including Canada) are final sale and not eligible for return. If you experience an issue with an international order, contact us and we will do our best to help on a case-by-case basis.

  • Damaged or Wrong Items: If you received an item that was damaged, defective, or not what you ordered, please email us within 7 days of delivery. We may request a photo of the item/packaging. We will provide a replacement or refund at no additional cost to you for verified issues.

  • Non-Returnable Items: For clarity, opened products, partially used supplements, gift cards issued for store credit, and any personal care items that have been unsealed are generally not returnable.

  • Store Credit Usage: Store credit (digital gift cards) issued by us never expire and can be applied toward any purchase on our Site. Store credits are treated like cash for purchases but are not redeemable for cash.

This Returns & Refunds section is an overview; please refer to our official Refund Policy page on the Site for the most current and detailed information. We reserve the right to update our return policy as needed, in accordance with applicable laws and regulations.

6. User Content & Reviews

Customer Reviews: We value our community’s feedback. Our Site may allow you and other customers to post reviews, comments, ratings, or other content regarding our products. These reviews are facilitated through an integrated third-party reviews app on our Shopify store, which collects and displays feedback from verified purchasers. By submitting a review or any content on our Site, you agree to the following:

  • Lawful, Relevant Content: Your review or content must be honest, based on your actual experience, and comply with these Terms. Do not include any offensive, defamatory, harassing, obscene, or unlawful material. Do not impersonate others or provide false information. We reserve the right (but have no obligation) to remove or refuse to post any user content that we determine, in our sole discretion, violates these Terms or is otherwise objectionable.

  • License to Use: You retain ownership of the content you post, but by submitting a review, comment, or other content, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content throughout our Site and in any marketing or media for our business. This means, for example, we might feature your review on our homepage or social media (using first name/initials as provided). If you do not agree to this usage, please do not submit content.

  • No Endorsement: User-generated reviews solely reflect the opinions and experiences of the individuals who post them. They do not reflect our opinions or claims. We do not guarantee the accuracy or reliability of any user content. We are not responsible for any liability arising from user posts. However, if you see content that you believe is false or violates any law or someone’s rights, please let us know.

  • Third-Party Review Service: Our reviews functionality may be powered by a third-party service provider (for example, a Shopify app). By posting a review, you may also be subject to that third-party’s terms and privacy policy. We are not responsible for any issues arising from the use of third-party review platforms, but we aim to ensure any such partner handles data responsibly.

Social Media and Other Content: If you tag us or share content on social media (e.g., Instagram or Facebook) relating to our products, we may re-share or feature your content on our Site or our own social media channels. Such content is also considered “User Content” under these Terms, and by tagging us or using our brand hashtags, you grant us permission to repost and use that content for promotional purposes. If you do not wish for us to share your social media content, please do not tag @superfoodz.ca or our hashtags in your posts.

7. Intellectual Property

All content on the Site, including but not limited to text, logos, graphics, images, videos, audio clips, blog posts, product descriptions, and software, is the property of Superfoodz or our content suppliers and is protected by copyright, trademark, and other intellectual property laws. The compilation of all content on this Site is our exclusive property.

  • Trademarks: “Superfoodz” and all related logos, product and service names, designs, and slogans are trademarks or trade dress of our company. You must not use any such marks without our prior written permission. All other names and logos on the Site are the trademarks of their respective owners and are used with permission or as permitted by law.

  • Personal Use License: We grant you a limited, revocable, non-transferable license to access and use the Site for your own personal, non-commercial use. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or our products without express written permission from us. This means you cannot use our content (images, text, videos, etc.) for your own commercial benefit without consent.

  • Prohibited IP Uses: You agree not to circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict use or copying of any content. You shall not remove any copyright or proprietary notices from materials on this Site.

If you believe that any content on our Site infringes your intellectual property rights, please contact us with detailed information so we can investigate and address the issue (see Contact Information at the end of these Terms).

8. Third-Party Tools & Links

Third-Party Tools: We may provide you with access to third-party tools or features (such as embedded videos, social media feeds, or payment facilitators) over which we do not monitor or have control. For example, our Site might feature video content via a YouTube integration or similar app, or use a third-party reviews or email newsletter service. You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties of any kind and without any endorsement. Any use of third-party tools or content on our Site is at your own risk and discretion. Ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We are not liable for anything arising from or relating to your use of optional third-party tools.

Third-Party Links: Our Site or communications may contain links to third-party websites that are not operated by us (for example, articles about health topics, or our social media pages). These links are provided for your convenience or reference only. We have no control over those sites and assume no responsibility for their content, privacy policies, terms, or practices. Linking to an external site does not imply our approval or endorsement of that site or its content. If you leave our Site via a third-party link, you do so at your own risk. We recommend you review the terms and privacy policies of any third-party sites you visit.

External Content Disclaimer: In particular, any health or wellness-related content provided by third parties (such as YouTube videos embedded on our Site, or health tips on our social media feed) is for general information. We do not guarantee the accuracy or applicability of such content. Always exercise caution and common sense when following advice from any third-party content. When you view embedded videos (e.g., YouTube videos on our Site), you are also subject to that third-party’s Terms of Service and privacy practices (for example, YouTube’s Terms of Service and Google’s Privacy Policy).

9. Acceptable Use & Prohibited Activities

You agree to use the Site and services only for lawful purposes and in a manner consistent with these Terms. You must not misuse the Site or any services. By using our Site, you agree NOT to:

  • Violate any international, federal, provincial, or local laws or regulations in connection with your use of the Site (including but not limited to consumer protection, data protection, export control, or intellectual property laws).

  • Attempt to deceive, defraud, or harm us or other users, such as by making fraudulent purchases, impersonating someone, or misrepresenting your identity.

  • Infringe upon or violate our intellectual property rights or the intellectual property rights of others.

  • Harass, abuse, insult, harm, defame, slander, disparage, or intimidate others, or post any content that is obscene, hateful, racially or ethnically offensive, or otherwise objectionable.

  • Submit false or misleading information (for example, in a review or during account registration).

  • Upload or transmit any virus, malware, worm, or any malicious code that will or may be used in a way that affects the functionality or security of the Site or of any related website.

  • Collect or track the personal information of others without consent. This includes scraping the Site, data mining, or any similar activity.

  • Use any automated means (such as bots, crawlers, or scrapers) to access the Site for any purpose without our express written permission.

  • Attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or our servers, through hacking, password mining, or any other illegitimate means.

  • Interfere with or circumvent the security features of the Site or any related website, other websites, or the Internet. This includes probing, scanning, or testing the vulnerability of the Site or breaching authentication measures.

Engaging in any of the above prohibited uses constitutes a breach of these Terms and may result in the immediate termination of your right to use our Site and services. We may report unlawful conduct to the appropriate authorities.

10. Disclaimer of Warranties

Site and Services Provided “AS IS”: We strive to provide a great user experience, but we do not guarantee, represent, or warrant that your use of our Site or services will be uninterrupted, timely, secure, or error-free. You expressly agree that your use of the Site, our services, and any products purchased through the Site is at your sole risk. To the fullest extent permitted by law, we provide the Site and all products and services “as is” and “as available” without any representation, warranties, or conditions of any kind, either express or implied.

This means we make no warranty that: (i) the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or achieve any intended results; or that (ii) any errors in the Service will be corrected. Any health or wellness information on the Site is used at your own discretion and risk. You should always exercise judgment and, when appropriate, seek professional advice.

Product Warranties: Except as explicitly stated by us in writing, our products are not covered by any specific guarantees. We do, however, stand behind the quality of our natural supplements and will work to address any issues in line with our Return/Refund Policy. We disclaim all implied warranties, including any implied warranties of merchantability, merchantable quality, fitness for a particular purpose, and non-infringement, except to the extent such disclaimers are legally invalid. Some jurisdictions do not allow limitations on implied warranties, so certain exclusions above may not apply to you. In such case, our warranties will be limited to the minimum extent permitted by applicable law.

11. Limitation of Liability

To the maximum extent permitted by law, Superfoodz (and our owners, directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensors) shall NOT be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Site, our services, or any products procured from us. This includes, without limitation: lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, even if we have been advised of the possibility of such damages.

In no case shall our total cumulative liability to you exceed the amount you paid to us for the specific product or service in question. For example, if you purchased a product from us and have a claim related to that product, our maximum liability will be the purchase price you paid for that product.

Because some jurisdictions do not allow the exclusion or limitation of certain damages (such as incidental or consequential damages), our liability in those jurisdictions shall be limited to the fullest extent permitted by law.

This limitation of liability extends to any damages or harm arising from any third-party services or resources accessed through our Site, any user content (e.g., reviews) posted on our Site, or any interactions with us via social media or other channels. You expressly acknowledge that we provide our products and services to you in reliance on the limitations and exclusions of liability and disclaimers of warranties set forth in these Terms, and that they form an essential basis of the bargain between you and us.

12. Indemnification

You agree to indemnify, defend and hold harmless Superfoodz and our parent, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand (including reasonable attorneys’ fees) made by any third party due to or arising out of: (a) your breach of these Terms or the documents they incorporate by reference; (b) your violation of any law or the rights of a third party; or (c) your use of the Site or any products purchased from us. This means that if a third party sues us because of something you did in violation of these Terms (for example, you posted infringing content or misused our products), you will be responsible for any costs or damages we incur as a result, including our legal fees. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims. This indemnity obligation will survive the expiration or termination of these Terms and your use of the Site.

13. Governing Law & Dispute Resolution

Governing Law: These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Province of Quebec, Canada, and the federal laws of Canada applicable therein, without regard to its conflict of law principles. If you reside outside of Canada, you understand and agree that you are voluntarily choosing to transact with a Canadian business, and Canadian law will govern any disputes.

Resolution of Disputes: We sincerely hope that any issue you have with us or our products can be resolved by contacting our customer support team. However, if a dispute arises that cannot be resolved informally, the following terms will apply:

  • Negotiation: You agree to first attempt in good faith to negotiate any dispute or claim with us by contacting us at superfoodz.ca@gmail.com and providing a brief written description of your issue and your contact information (including your full name, the email address associated with your purchase or account, and your order number if applicable). We will attempt to resolve the dispute through communication with you within 30 days of our receipt of your dispute notice.

  • Arbitration: If we are unable to resolve the dispute through negotiation, you and Superfoodz agree that any claim, dispute, or controversy (excluding claims for injunctive or other equitable relief) arising out of or in connection with these Terms, or the breach or alleged breach thereof, shall be finally resolved by binding arbitration. The arbitration will be administered by a recognized arbitration association (such as the American Arbitration Association (AAA) if initiated in the U.S., or the ADR Institute of Canada if in Canada, or a comparable body agreed to by both parties) and conducted by a single arbitrator. Class action lawsuits and class-wide arbitrations are not permitted, meaning you agree to resolve disputes with us only on an individual basis and not as a plaintiff or class member in any class or representative action.

  • Arbitration Procedure: The arbitration shall be conducted in English. For U.S. customers, the place of arbitration shall be within the United States in a location that is reasonably convenient for both parties; for Canadian or other international customers, the place of arbitration shall be Montreal, Quebec, unless otherwise required by applicable law. Each party is responsible for their own arbitration fees, attorneys’ fees, and costs, subject to the arbitration rules on fee-shifting in the case of frivolous or bad-faith claims. The arbitrator’s award shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

  • Exceptions: Notwithstanding the above, either party may choose to pursue a claim in small claims court if the claim qualifies, or seek injunctive or equitable relief in a court of law for matters relating to intellectual property infringement or unauthorized access to the Site (which is a form of irreparable harm). In such cases, you agree to the exclusive jurisdiction of the provincial and federal courts located in the Province of Quebec, Canada. You waive any objection to venue or jurisdiction in such courts.

Consumer Rights and Local Law: We acknowledge that laws in certain jurisdictions may grant you additional rights or may not allow certain portions of the above dispute resolution provisions. Nothing in this section is intended to limit your rights that cannot be limited under law. If you are a consumer residing in a jurisdiction that deems an arbitration agreement unenforceable, the arbitration agreement above may not apply to you, and you may have the right to resolve disputes in the courts of your jurisdiction. However, by agreeing to these Terms, we both agree to resolve disputes in good faith and in a timely and cost-effective manner.

14. No Waiver; Severability

No Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Superfoodz.

Severability: In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

15. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms for all purposes. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by ceasing use of our Site and notifying us that you no longer wish to use our services.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. We may also deny you access to our Site (or any part thereof) accordingly.

16. Changes to These Terms

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates or changes on this page. If we make material changes, we may also notify you by email or by posting a notice on our homepage. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes. The “Last updated” date at the top of this document indicates when the latest changes were made.

17. Entire Agreement

These Terms of Service and any policies or operating rules posted by us on this Site (including our Privacy Policy, Refund Policy, and any other policy referenced herein) constitute the entire agreement and understanding between you and us governing your use of the Site and purchase of products from us. They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

18. Contact Information

If you have any questions about these Terms of Service, or need to reach us for any reason, please contact us at:

Email: superfoodz.ca@gmail.com

By using our Site, you acknowledge that you have read, understood, and agree to all of the above Terms of Service. Thank you for being a part of the Superfoodz community and for empowering your wellness journey with us!